AThe Museum's new hours are Thursday - Sunday, 10am - 5pm. Last ticket sold and entry at 4pm. Please continue to check our website as the days and hours of operation may change.

AAll visitors are required to wear an acceptable form of face covering that fits snugly over the mouth and nose at all times. The face covering must be worn upon entering the Welcome Center and throughout the Museum and pier, including all outdoor spaces. If a visitor is in need of a face covering, a disposable face covering is available from our Visitor Services team for a suggested $1 donation.

Gaiters, bandannas, scarves and masks with valves are not currently considered acceptable forms of face coverings and are not permissible under Museum policy as the CDC studies their effectiveness. Display of profane, obscene or injurious language, texts or graphics for public view is prohibited. Visitors displaying such language on face coverings will be asked to either change the garment or leave the Museum property.

Visitors who are unable to wear a face covering and fall under our policy exceptions must wear a face shield while on Museum property. A limited number of face shields will be available at the entrance for a suggested $1 donation for those with a medical condition or disability that prevents the safe use of a face mask.

Face covering policy exceptions:

• Anyone under the age of two
• Anyone who wishes to eat or drink may remove their face covering to do so, provided the patron observes social distancing guidelines, performs the necessary hand hygiene and replaces the face covering when finished

If you are unable to wear a face covering or face shield, you will not be permitted to visit the Museum at this time. However, we welcome you to explore the Museum virtually or return at a later date when face coverings are no longer required.

AThe Museum will be implementing the following safety measures:

• Protective equipment: Properly-worn face coverings must be worn by every employee, volunteer and visitor
• Frequent sanitizing: Enhanced cleaning of all surfaces throughout the day, with an emphasis on high-touch surfaces
• Social distancing: Strict six-foot social distancing will be enforced for staff and visitors
• Hand sanitizer stations: Over 200 hand sanitizers are available throughout the Museum
• Employee health checks: Museum employees will perform daily health self-monitoring before coming to work, in accordance with Centers for Disease Control and Prevention, New York State and New York City guidelines
• Employee wellness: Staff members experiencing any symptoms will be required to stay home and self-quarantine for 14 days

ATravelers from states designated by New York State as having significant COVID-19 community spread are required to quarantine for 14 days upon entering New York and may not visit the Intrepid Museum during this period. See the list of included states here.

AWhile some experiences will be temporarily closed during the initial reopening phase, the vast majority of the 350,000 square foot Intrepid Museum will be available and accessible to visitors, including most exhibitions, the entire collection of aircraft on the flight and hangar decks, as well as the Space Shuttle Pavilion, which houses the space shuttle Enterprise.

Submarine Growler, food service and retail are now open.

Temporary closures include the interior of the Concorde, Lutnick Theater, flight simulators, and souvenir photos. These will all reopen at a future date.

AA timed, advance reservation ticketing policy is in place to space out visitation. To reserve tickets, visit IntrepidMuseum.org and select “purchase tickets” from the drop-down menu. Next, select the date and time of your visit along with the size of your party. When your ticket purchase is complete, you will receive an email confirmation with your mobile tickets and information for your upcoming visit, including important health and safety messages and a link to view an interactive digital map of the Museum.

ABecause of the new measures and protocols implemented by the Museum for the safety of ALL, including limiting visitation to 25 percent of capacity and timed ticketing to better manage physical distancing, it is not deemed necessary to have a specific reserved time for seniors and other at-risk groups.

Other safety measures the Museum has undertaken are: increased cleaning and sanitization procedures, including extra attention to high-traffic and high-touch areas; hourly cleaning of exhibits and elevators; more than 200 hand sanitizing stations; and protective barriers in customer service areas. An inherent risk of exposure to COVID-19 exists in any public space where people are present. Those visiting the Intrepid Museum do so at their own risk as to such exposure.

AThe Museum is limiting visitation to 25 percent of capacity to manage physical distancing. Our new timed entry ticketing policy will ensure capacity limits are maintained.

AYou will be directed via your web ticket purchase to select a 30-minute time period within which to arrive. Those who arrive before their assigned time are not permitted to stand in line. At your scheduled time, you will pass through our contactless security checkpoint. Please note large bags and luggage are not permitted. Tickets will be scanned by a self-service scanner before entering the Museum. Floor decals will help you stay a safe distance from others in the elevator and queuing areas. As you begin to explore the Museum, an interactive digital map can be accessed on our mobile optimized website, found here. This map will assist you with wayfinding as well as provide additional content and information about the spaces around you, which helps to eliminate crowding around exhibit panels.

AWhile on site, you may change your entry time by visiting the box office. If you need to revise your entry time before your visit, you may contact our Information Desk at (877) 957-7447 and select option five. Based on space permitting, your new desired entry time may not be available.

AAccording to the World Health Organization, temperature checks are not a reliable indicator of being infected. Infected individuals in the incubation period may not express apparent symptoms early on in the course of the disease, or may have a lower fever from the use of fever-reducing medication. Therefore, the Museum will not be conducting temperature checks of visitors when entering the complex.

Instead, the Museum has implemented numerous preventative protocols and measures recommended by the WHO and CDC for the safety of all. Our policy was informed and confirmed by independent infectious disease experts, as well as in consultation with other organizations in the NYC Museums Reopening Task Force. The Intrepid Museum may alter this policy as needed depending on future revisions to New York City, New York State or federal guidelines.

AThe Museum has implemented the following cleaning and sanitization protocols:

• Cleaning procedures are rigorous throughout the Museum with extra attention given to high-traffic and high-touch areas, including handrails, benches, handles, restrooms, garbage bins and more
• All exhibits are cleaned and disinfected every hour in which the Museum is open to the public, as well as nightly
• Elevators are cleaned and disinfected every hour during Museum hours
• More than 200 hand sanitizing stations have been placed throughout the Museum complex
• Protective barriers have been added to our box office, Information Desk and other customer service locations for the safety of visitors and staff

AFood service is open.

AGuided tours are not available onsite at this time. The Museum is offering free access to virtual tours on our website where visitors can explore the Museum’s most intriguing spaces. Access our virtual tours here.

AAll onsite programming will remain suspended until further notice, however the Museum will continue to offer a variety of compelling virtual content including oral histories, unique programs and resources that serve educators, parents and students. Access to our online programs and digital content can be found here.

AOn-site group experiences such as tours, birthday parties and overnights are temporarily unavailable. However, the Museum offers a number of these options virtually. Please go to https://www.intrepidmuseum.org/Groups for more information about virtual birthday parties, overnights, trivia, Scout Badge programs and other virtual offerings. Look out for resumption dates for on-site group experiences as we will update this information regularly.

APrivate client events are temporarily unavailable. For more information or for future inquiries please contact eventinfo@intrepidmuseum.org or 646-381-5301.

AYes, however, cashless interactions are preferred and strongly encouraged.